Smooth

Have better conversations with customers; spend less time managing it all

AI-first support chat for your business

✅ Generative responses based on your chat history

Smooth learns from your previous customer threads and suggests similar responses to similar queries, saving you the monotony of typing the same reply over and over again.

✅ Extract key actions for each message

Customers aren’t always super clear with their messages. Smooth digs into the customers request, highlighting the key actions they want you to take.

✅ Auto-labelling of new threads

Create your own custom labeling system to keep track of important (and not so important) threads. AI will help too, auto-adding these labels when new messages arrive based on your previous labeling behaviour.

Time to make your conversations smooth, download the app:

Why Smooth?

Smooth puts emails, SMS and DMs from platforms like Instagram all into once place with intelligent suggested responses based on previous messages you have sent and your business policies and previous chat history.

See what your customers are saying, check the suggested reponse hit send… that’s all it takes. Save up to 80% on the time you would usually take replying to customers, while improving your customer satisfaction rate!

Learn more…

Updates from the Blog

  • Say hello to the Smooth app

    Running a small business means juggling a million things at once—responding to customer messages shouldn’t be one of the time-consuming ones. That’s why we built Smooth.

    Smooth is a simple, powerful app for iOS, Android, and web that brings all your customer messages into one easy inbox—and adds a smart layer of AI to help you respond faster and more effectively. It learns from your past conversations and suggests replies that sound just like you, saving you hours every week while keeping things personal.

    Whether you’re replying to DMs between orders or catching up on messages after hours, Smooth makes it easy to stay on top of customer conversations—without the stress.

    Start making customer chats smoother today.